Planning help
Tell us whether you were comparing a departure window, a stop order, or driver start times. If a result looks wrong, include the non-sensitive settings and the time it happened so we can investigate.
Help for route planning
Support that starts with a clear email.
Email us when a route needs a second look, a credit balance needs review, or your team wants to discuss a larger workflow. Include the page or planning step involved, but leave customer addresses, passwords, payment-card details, and other sensitive information out.
Email support@stopsage.comCredits and refunds
Credits do not expire. The quote appears before a paid run, and a failed or cancelled execution restores its reserved credits. Contact support for a billing correction or an unused-credit refund request; requests are reviewed manually and are not an automatic approval.
Privacy and deletion
Use this address for a privacy question or an account-deletion request. We can remove eligible account records subject to financial or legal retention. Self-service deletion is not currently available.
Custom workflows
For imports, repeat operating days, larger driver workflows, or an integration conversation, use the custom integrations form. Email is enough; a callback number is optional.
Support is monitored Monday–Friday, Pacific Time, with an aim to reply within two business days. This is an operating target, not a guaranteed service level. StopSage does not provide 24/7 dispatch support or live vehicle tracking.